Welcome to The Saniin ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services, including purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Important: This is a general template for an Indian e-commerce store and should be reviewed by a qualified legal professional to ensure compliance with applicable laws, including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and any other laws relevant to your business.

1. Eligibility and Account Terms

By using our website, you represent that:

• You are legally capable of entering into a binding contract under applicable law.
• Any information you provide is accurate and current.
• You will maintain the confidentiality of your account credentials.
• You are responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that provide false information, engage in fraud, or violate these Terms.

2. Pricing and Payment

Pricing

• All prices displayed are in Indian Rupees (INR) unless stated otherwise.
• Prices may change at any time without prior notice.
• Prices may or may not include taxes unless specifically stated.
• Shipping charges, if applicable, may be calculated separately at checkout.

Payment

We accept payments through approved payment methods made available at checkout.

You agree that:

• You are authorized to use the payment method provided.
• Payment information submitted is accurate.
• Orders may be cancelled if payment authorization fails.

We reserve the right to correct pricing errors, typographical errors, or system errors, including after an order is submitted.

3. Product Descriptions

We aim to provide accurate product descriptions, pricing, images, and specifications.

However:

• Product colors may vary depending on device displays.
• Packaging may differ from images shown.
• Minor variations in product appearance may occur.
• Errors or omissions may occasionally occur.

We do not warrant that all product descriptions or content are completely error-free.

4. Order Acceptance and Cancellation

Your order constitutes an offer to purchase.

Order Acceptance

Orders are accepted only when confirmed by us.

We reserve the right to refuse, limit, or cancel orders for reasons including:

• Product unavailability
• Pricing or listing errors
• Suspected fraud
• Unusual or bulk purchasing activity
• Delivery restrictions
• Compliance or legal reasons

If payment has already been made for a cancelled order, eligible refunds will be processed in accordance with our refund policy.

5. Shipping and Delivery

Delivery timelines are estimates unless expressly guaranteed.

We are not liable for delays caused by:

• Courier or logistics providers
• Weather events
• Force majeure events
• Incorrect shipping information provided by customers
• Events beyond our reasonable control

Risk of loss or damage may pass in accordance with applicable law and the nature of the transaction.

Customers are responsible for providing accurate shipping details.

6. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.

Refund eligibility may depend on:

• Product category
• Product condition
• Return window
• Verification of returned goods
• Applicable law

Certain items may be non-returnable where legally permitted and clearly disclosed.

7. Prohibited Uses

You agree not to use the website or services:

• For unlawful purposes
• To violate any applicable law or regulation
• To infringe intellectual property rights
• To engage in fraud or deceptive conduct
• To transmit malware or harmful code
• To interfere with website security or operations
• To scrape, copy, or misuse content without authorization
• To abuse promotions, discounts, or referral programs
• To harass, threaten, or harm others

We may suspend or terminate access for prohibited conduct.

8. Intellectual Property

All content on this website, including:

• Logos
• Brand elements
• Text
• Graphics
• Product content
• Website design
• Images
• Software and code

is owned by or licensed to us and protected by applicable intellectual property laws.

Unauthorized use is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the website
• Inability to use the website
• Delays or interruptions
• Product issues beyond applicable legal obligations
• Third-party services
• Data loss
• Unauthorized access beyond reasonable safeguards

Our aggregate liability, where permitted by law, shall not exceed the amount paid by you for the relevant order giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Disclaimer of Warranties

Except as required by law, the website and services are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding:

• Continuous website availability
• Error-free operation
• Uninterrupted access
• Compatibility with all devices
• Outcomes from use of products except as required by law

11. Indemnification

You agree to indemnify and hold harmless The Saniin and its affiliates, directors, officers, and representatives from claims, damages, liabilities, and expenses arising from:

• Your breach of these Terms
• Your misuse of the website
• Your violation of law
• Your infringement of third-party rights

12. Privacy

Your use of our services is also governed by our Privacy Policy, which forms part of these Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, use of the website, or transactions with us shall be subject to the exclusive jurisdiction of the competent courts located in:

[Insert City, State, India]

Subject to applicable law, parties agree to submit to such jurisdiction.

14. Dispute Resolution

Before initiating formal legal proceedings, you agree to contact us first to attempt an amicable resolution.

Where permitted, disputes may be resolved through negotiation, mediation, or other lawful dispute resolution mechanisms.

15. Force Majeure

We shall not be liable for delay or failure to perform caused by events beyond our reasonable control, including:

• Natural disasters
• Government actions
• War
• Strikes
• Cyber incidents
• Supply chain disruptions
• Pandemic-related disruptions

16. Changes to These Terms

We may modify these Terms at any time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Continued use of the website after updates may constitute acceptance of the revised Terms.

17. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact Information

For questions regarding these Terms, contact:

The Saniin
Email: [Insert Support Email]
Phone: [Insert Contact Number]
Address: [Insert Business Address]
Customer Support: [Insert Contact Page URL]

Recommended Additional Policies:

You should also maintain and publish:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Cancellation Policy
• Grievance Redressal details (if applicable)
• Any disclosures required under Indian e-commerce laws