Shipping policy

At The Saniin, we work to process and deliver your orders as quickly and reliably as possible. Please review our Shipping Policy below.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • During peak periods, promotions, or high order volume, processing times may be slightly longer.

Please note that order processing time is separate from shipping/transit time.

2. Shipping Methods Available

We may offer one or more of the following shipping options at checkout (subject to availability):

  • Standard Shipping
  • Express Shipping (if available)
  • Free Shipping (for eligible orders, if applicable)

Shipping options available for your order will be shown during checkout.

3. Delivery Timeframes

Estimated delivery times may vary based on location and shipping method.

Domestic Shipping (India)

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–4 business days (if available)
  • Remote or rural areas may require additional time.

International Shipping (If Applicable)

  • Estimated delivery: 7–21 business days (varies by destination and customs processing)

Delivery timelines are estimates and are not guaranteed unless explicitly stated.

4. Shipping Costs

Shipping charges, if applicable, are displayed at checkout before payment.

We may offer:

  • Flat-rate shipping
  • Location-based shipping rates
  • Free shipping promotions
  • Express shipping charges (if selected)

Any applicable duties, taxes, customs fees, or import charges for international orders may be the customer’s responsibility unless stated otherwise.

5. Tracking Information

Once your order ships, you may receive tracking details via:

  • Email
  • SMS (if applicable)
  • Your customer account (if available)

Tracking updates are provided by shipping carriers and may take time to appear after shipment.

6. Delivery Issues and Delays

While we aim for timely delivery, delays may occur due to:

  • Courier issues
  • Weather conditions
  • High shipping volumes
  • Customs processing (for international orders)
  • Incorrect shipping details provided by customers
  • Events beyond our reasonable control

If your order is delayed or you experience delivery issues, please contact us for assistance.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete address details.

8. Lost, Stolen, or Marked Delivered Orders

If your order is marked delivered but not received, please:

  • Check with household members or neighbors
  • Contact the shipping carrier
  • Contact us for assistance

Resolution may depend on carrier investigation and circumstances.

9. International Shipping (If Applicable)

We may offer international shipping to select destinations.

Please note:

  • Delivery times vary by country
  • Customs delays may occur
  • Import duties/taxes may apply
  • Customers are responsible for complying with destination country import requirements unless otherwise stated