Refund policy

We want you to shop with confidence. If you are not satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility Criteria

To be eligible for a return, items generally must:

  • Be returned within the eligible return window
  • Be unused, unworn, and in original condition
  • Include original packaging, tags, manuals, and accessories (if applicable)
  • Not be damaged due to misuse, negligence, or improper handling
  • Meet category-specific return requirements, if disclosed

We reserve the right to inspect returned items before approving refunds or exchanges.

2. Return Timeframe

Eligible returns must be requested within 7 days of delivery.
(Adjust to 10, 14, or 30 days if preferred.)

Return requests made after the return window may not be accepted unless required by applicable law.

3. Refund Process and Timing

Refund Process

If your return is approved:

  1. Return request is reviewed
  2. Item is returned and inspected
  3. Refund is approved (if eligible)
  4. Refund is processed to the original payment method

Refund Timing

Approved refunds are typically processed within 5–10 business days, though banking/payment provider timelines may vary.

Shipping charges may be non-refundable unless required by law or due to our error.

4. Exchange Options

Where available, we may offer exchanges for:

  • Damaged items
  • Defective items
  • Incorrect items received
  • Size or variant issues (if applicable)

Exchange availability may depend on stock availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Description of issue
  • Photos or videos (if requested)

We will review the issue and, where appropriate, offer a replacement, exchange, refund, or other resolution.

6. Non-Returnable Items

The following items may not be eligible for return unless defective or required by law:

  • Opened or used personal care items
  • Perishable goods
  • Customized or personalized products
  • Gift cards
  • Digital products/downloads
  • Final sale or clearance items (if disclosed)
  • Items marked non-returnable at purchase

7. Return Shipping Costs

If Return Is Due to Customer Preference

(Customer changed mind, ordered wrong item, etc.)

  • Customer may be responsible for return shipping costs.

If Return Is Due to Our Error

(Defective, damaged, or incorrect item)

  • We may cover return shipping costs or arrange a replacement, subject to review.

8. How to Start a Return

To request a return, contact us at:

Email: [Insert Support Email]
Support Page: [Insert Contact URL]

Please include:

  • Order number
  • Reason for return
  • Photos (if applicable)

Do not send returns without authorization unless instructed.

9. Refund Refusal or Partial Refunds

We may refuse or reduce refunds where permitted if:

  • Returned items do not meet eligibility criteria
  • Items are returned damaged due to customer misuse
  • Required components are missing
  • Return policy conditions are not met